Quality Policy

The Special Secretariat for Alternative Dispute Resolution is committed to providing high-quality services in support and further promotion of alternative dispute resolution methods and practices, contributing to a modern, accessible and efficient justice system. Within this scope we empower citizens and businesses to resolve disputes more swiftly, cost-effectively and collaboratively -through mutually beneficial solutions reached outside formal court proceedings 

In pursuit of this commitment, we uphold the following principles:

  1. Citizen and Stakeholder Focus

We proactively identify and respond to the needs of citizens, businesses, judges, bar associations, mediators and all relevant stakeholders, ensuring the timely and accurate provision of information and services

  1. Legality and Transparency

We operate in strict compliance with the applicable legal and regulatory framework, maintaining full transparency across all our activities — from the constitution of committees to the publication of decisions.

  1. Continuous Improvement

We systematically enhance the effectiveness of our processes through the use of performance indicators, internal audits and ongoing stakeholder feedback

  1. Human Resources Development 

We invest in the training and professional growth of our staff, cultivating a culture of collaboration, accountability and continuous learning.

  1. Risk Management

We systematically identify asses and manage risks that may affect our capacity to deliver on our objectives.

This Quality Policy is made available to all stakeholders through our official website and internal network, and is reviewed on a regular basis to ensure its continued relevance and effectiveness.

 

THE SPECIAL SECRETARY
FOR ALTERNATIVE DISPUTE RESOLUTION

OLYMPIA K. ANASTASOPOULOU